Privacy Policy
Last Updated: January 17, 2025
Sage.coach ("Sage," "we," "our," or "us") is a software platform that helps coaching organizations manage clients, coaching sessions, job search activities, and related workflow tools. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use sage.coach or any related services.
If you have any questions, contact us at: privacy@sage.coach
1. Information We Collect
We collect information in three ways:
1.1 Information You Provide to Us
- Account information (name, email, password, role)
- Organization details (org name, billing info, settings)
- Client information added by coaches (name, email, resume files, notes, progress data)
- Coaching session information (dates, notes, feedback)
- Uploaded files (resumes, presentations, documents)
- Payment and billing information
- Communication messages (support tickets, feedback)
- Integrations you authorize (e.g., calendar)
1.2 Information Collected Automatically
- IP address
- Browser type and version
- Device identifiers
- Usage logs (pages visited, actions performed)
- Cookies and similar technologies
- Timezone and location approximations
1.3 Information from Third-Party Integrations
If you connect Sage.coach to external services, we may receive:
- Calendar events (name, date, participants)
- File metadata from storage providers
- Authentication tokens from identity providers
You control which integrations you connect and may revoke access at any time.
2. How We Use Your Information
We use data to:
- Provide and maintain the Sage.coach platform
- Personalize and optimize user experience
- Track client progress and coaching workflows
- Provide analytics to coaches and organizations
- Process payments and manage subscriptions
- Detect and prevent abuse, fraud, or security incidents
- Respond to support requests
- Improve the platform and develop new features
- Communicate product updates or relevant information (opt-out available)
We do not sell your personal data.
3. How We Share Your Information
We may share information with:
3.1 Service Providers
Only as needed to operate Sage.coach:
- Payment processors
- Cloud hosting providers
- Email and notification services
- Analytics tools
- Customer support tools
They are required to protect your data and cannot use it for their own purposes.
3.2 Coaches, Head Coaches, Org Owners (within your org)
Depending on your role:
- Client progress and data is accessible to coaches assigned to that client
- Coaches may see client notes, resumes, progress, and activities
- Org owners and head coaches may see coach performance and client activity
- Admins may manage roles and permissions
3.3 Regulatory or Legal Requirements
We may disclose your information if required to:
- Comply with laws or regulations
- Respond to legal requests
- Protect rights, safety, or property
3.4 During Business Transfers
If Sage.coach is involved in a merger, acquisition, or asset sale, users will be notified before data is transferred.
4. Data Retention
We retain information:
- As long as your account remains active
- As long as is necessary to provide services
- As required by law or legitimate business needs
You may request deletion of your data at any time (subject to legal exceptions).
5. Data Security
We use industry-standard security practices:
- Encrypted data in transit (HTTPS/TLS)
- Encrypted data at rest
- Access controls and role-based security
- Logging and anomaly detection
- Regular audits and monitoring
However, no method of transmission or storage is 100% secure.
6. Your Rights & Choices
Depending on your region, you may have:
- Right to access your data
- Right to correct inaccurate data
- Right to delete your data
- Right to export your data
- Right to restrict or object to processing
- Right to withdraw consent
- Right to opt out of marketing communications
To exercise rights: privacy@sage.coach
7. Cookies & Tracking Technologies
We use cookies for:
- Authentication
- Session management
- Remembering preferences
- Analytics
You can control cookies via browser settings, though some features may be impacted.
8. Children's Privacy
Sage.coach is not intended for individuals under 18. We do not knowingly collect personal data from children.
9. International Transfers
Your data may be processed in the United States or other countries with different data protection laws. We use lawful transfer mechanisms where required.
10. Changes to This Privacy Policy
We may update this policy periodically. We will notify users when material changes occur.